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My wonderful printer is one year old. It is starting to

Customer Question
My wonderful printer is...

My wonderful printer is one year old. It is starting to skip/jerk over entire entries. This is the 2nd Epson printer to do this. Is there something I can do here. I purchased it at Staples in Stillwater

Technician's Assistant: What kind of computer or device are you printing from?

Bank statements/CC statements, etc

Technician's Assistant: How long has this been going on with your 2ND?

Just started about 10 days to 2 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last night I installed an update about 9-10 o'clock

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No really. As previously stated I the Epson XP-640 suits me greatly

Submitted: 5 months ago.Category: Printers
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Answered in 6 minutes by:
2/7/2018
Technician: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 5 months ago
Again 10-14 days
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Customer reply replied 5 months ago
Sorry, do i go to comp with add?
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Hi,I see you have requested remote assistance but this failed to go through. I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the blockRegardsKris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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