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I'm trying to change an ink cartridge, and get get anything…

Customer Question
I'm trying to change...

I'm trying to change an ink cartridge, and get get anything to happen.

Technician's Assistant: What's the model of your printer?

Wf-2760

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

I can open the lid, but can't get the carnage that exposes the cartridges to move.

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
2/6/2018
Technician: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 5 months ago
Just today.
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 5 months ago
Done
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

OK, connect it back up and tell me If this has helped

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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