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Printer not printing, Looks like its Processing eather never…

Customer Question
Printer not printing, Looks...

Printer not printing, Looks like its Processing eather never finish or ....

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Runnig Linux ubuntu 17-10 via USB

Technician's Assistant: When did you last update the printer driver software?

I tried reloading Cups.org today. but no works. Don' t have and installitaon disk now. Not sure how to get updates and use the Panel on the printer.

Submitted: 5 months ago.Category: Printers
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
2/6/2018
Technician: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 5 months ago
just about before christmas 2017. I could also print double side.
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Let me know once ready for the remote assistance

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Customer reply replied 5 months ago
No stop
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Do you not wish to use the secure remote assistance?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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