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I don't know how to print on both sides of paper. HP Office…

Customer Question
I don't know how...

I don't know how to print on both sides of paper

Technician's Assistant: What's the brand and model of your printer?

HP Office Jet Pro 8710

Technician's Assistant: How long has this been going on with your OfficeJet?

Since I bought it 4 days ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Within the last month

Submitted: 5 months ago.Category: Printers
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Answered in 1 minute by:
2/6/2018
Technician: technicalcat, Consultant replied 5 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,588
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. I will help you now.

Are you printing from a Windows or Mac computer? If Windows, what version? 10, 8, or 7?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 5 months ago
printing from MAC
Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'll be assisting you further with this.

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Technician: Suhasini Velu,
 replied 5 months ago

Let me know if that worked.

  1. Open the document you wish to print double sided on the Mac, it can be opened in Word, an Office app, Pages, a PDF in Preview or Safari, or something similar
  2. Go to the “File” menu and choose “Print” as usual
  3. Under the ‘Layout’ section look for “Two-Sided”
  4. Pull down the “Two-Sided” dropdown menu, choose either “Long-Edge binding” or “Short-Edge binding” as appropriate for your needs .
  5. Choose to “Print” as usual, adjusting any other options as necessary
  6. Check the printer and you’ll find your two-sided print job should be going as intended.

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Customer reply replied 5 months ago
Nope. Doesn't work. I can print PDF files double-sided but not Word files.
Technician: Suhasini Velu,
 replied 5 months ago

Okay, let me check with this,

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Technician: Suhasini Velu,
 replied 5 months ago
  1. Select File > Print to display the Print dialog box.
  2. Click the drop-down list that displays Copies & Pages.
  3. Select Layout.
  4. Click the Two-Sided drop-down list and select Long-Edge Binding.
  5. Click Print.
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Technician: Suhasini Velu,
 replied 5 months ago

Let me know if that worked.

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Customer reply replied 5 months ago
No that does not work for my Word files.
Technician: Suhasini Velu,
 replied 5 months ago

Thank you for letting me know, when you try to print a word file do you see the print settings coming up?

If yes please attach a screenshot of it.

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Customer reply replied 5 months ago
the print settings come up. I don't know how to capture a screen shot.
Technician: Suhasini Velu,
 replied 5 months ago

Press the Shift Key and number 3 together to take a screenshot.

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Customer reply replied 5 months ago
That does not work. I think I need someone to connect to my device. This is turning into a waste of time.
Technician: Suhasini Velu,
 replied 5 months ago

Am sorry, currently am unable to take remote on a MAC computer.

Let me open this for other experts.

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Technician: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Do you still need help here?

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Technician: Kris R, Computer Hardware Engineer replied 5 months ago

OK - to allow me to connect to your PC/MAC, you must install free remote access software.

Please click on this link to the AnyDesk website: https://anydesk.com/remote-desktop
Click on the "Download" box to download and install the software on your computer.
Once installed, reboot your computer.
Upon reboot, open the software from your computer and you will see an AnyDesk address, please give that to me and I will connect with it.
Thanks
Kris

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Customer reply replied 5 months ago
I'm trying to duplex print a Word file my HP printer 8510.
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Would you like me to connect and set this up for you?

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Customer reply replied 5 months ago
This service is worthless!
Technician: Kris R, Computer Hardware Engineer replied 5 months ago

Sorry?

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Technician: JJesus Perez Gonzale,
 replied 5 months ago
JJesus Perez Gonzale
Category: Printers
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi there, I would like to do my best to turn things around and make you feel satisfied with Just Answers. Please let me know where you have left off on troubleshooting your problem and I will gladly assist you where you have left off.

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Shefin
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Category: Printers
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