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I have full internet connection but Spotify, my printer is…

Customer Question
I have full internet...

I have full internet connection but Spotify, my printer is offline and I can’t access any site, except Google via Chrome.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly (I had for 3 days connected via USB, but since I couldn’t print from my iPad Ireturned to wirelessly - it hasn’t worked since)

Technician's Assistant: When did you last update the printer driver software?

Like never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can’t access Spotify and websites such as Microsoft.com (that’s why I’m typing on my iPad)

Submitted: 5 months ago.Category: Printers
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Answered in 1 hour by:
2/6/2018
Technician: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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