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When i want to print something from the computer, the

Customer Question
When i want to...

When i want to print something from the computer, the computer formats the item and figures out how many pages are needed. i hit print and nothing happens

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

I dont know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, i just want my printer back

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
2/6/2018
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done

How about the computer you have is that Windows?
Kindly mention the model number of your printer.

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Customer reply replied 7 months ago
i unplugged it for two minutes
Technician: Suhasini Velu,
 replied 7 months ago

How about the computer you have is that Windows?
Kindly mention the model number of your printer.

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Customer reply replied 7 months ago
i have windows 10 and my printer is a model xp-310
Technician: Suhasini Velu,
 replied 7 months ago

Is the printer turned on?

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Technician: Suhasini Velu,
 replied 7 months ago
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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