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My computer tells me that my printer is off line. How do i…

Customer Question
My computer tells me...

My computer tells me that my printer is off line. How do i get it on line?

Technician's Assistant: What's the brand and model of your printer?

BrotherMFC-J47ODW

Technician's Assistant: How long has this been going on with your printer?

A WEEK OR SO

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

LESS THAN 2 WEEKSAGO

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO I JUST NEED TO BE ABLE TO PRINT A DOCUMENT THAT NEEDS TO GO OUT AS SOON AS POSSIBLE

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
2/6/2018
Technician: Jason Jones, Technician replied 5 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,249
Experience: 10+ years work experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

Ask Your Own Printers Question
Technician: Jason Jones, Technician replied 5 months ago

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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