Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

How do I reconnect my printer to my computer? Brother MFC…

How do I reconnect...

How do I reconnect my printer to my computer?

Technician's Assistant: What's the brand and model of your printer?

Brother MFC J870DW

Technician's Assistant: How long has this been going on with your Brother printer?

Only since fiber optic was installed in my house this afternoon. Can't print. Says the printer needs to be reconnected to my computer. (Printer offline)

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. It should be a simple fix--I just don't know how to do it

Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
1/23/2018
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,245
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Have you tried the menu / network / WLAN / wireless, etc. option on the printer's screen?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 6 months ago
Window 10. Wireless connection (which is fine). Just need to reconnect the printer.
Don't understand anything. It can't be too complicated!!
Customer reply replied 6 months ago
No. I don't have $39.
Customer reply replied 6 months ago
I already paid $5
Customer reply replied 6 months ago
It's not fair that this should be so complicated. Why can't I just reconnect the printer to the computer?

Got it. I'm sorry. Wireless printing setup is complicated. I will help you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/ya2cd3jc
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,245
Experience: Troubleshoot printers, scanners, etc.
Verified
Viet - Printer Tech and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,245
41,245 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Brother MFC-J5720DW, it has taken itself off line
I have a Brother MFC-J5720DW, it has taken itself off line from all computers and I can't get it back on. I've tried turning it off and back on but it hasn't fixed the problem … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Brother's All in ONE MFC-J8700W. Will not hold connection to
Will not hold connection to wireless internet. Model MFC-J870DW … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Can't print. For some reason it says it is off line default.
Can't print. For some reason it says it is off line default. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
A message keeps coming up that it is low in toner. I don't
A message keeps coming up that it is low in toner. I don't know how to change the toner. Printer is MFC-J870DW … read more
Harry
Harry
2,179 satisfied customers
Don't have a setup disc for a Brother MFC-J870DW printer.
Don't have a setup disc for a Brother MFC-J870DW printer. Can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I cancel a print job in the middle? I have a desktop
How do I cancel a print job in the middle? I have a desktop iMac, and can't find a place to cancel. There are 25 pages left that I don't want to print. Can you help? … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
Bachelor's Degree
41,245 satisfied customers
The touchscreen on my brother mic-j870dw all-in-one is
the touchscreen on my brother mic-j870dw all-in-one is flashing from the home screen to the options screen. how do i fix this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Printer won't finish printing CD label. It says "printer
printer won't finish printing CD label. It says "printer error" on printer screen … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My brother printer MFCJ870DW printer won't print. It keeps
HI my brother printer MFCJ870DW printer won't print. It keeps telling me its offline even though I have WiFi showing. When I troubleshoot it tells me the printer is off even tho' I turn it off then on… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Print envelopes on brother mfc-j870dw printer, it is less
this is the firs time to try printing envelopes it skips the envelope and prints the address on the next paper … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
77 satisfied customers
I want to hook my iPad Air to print wifi which brother
I want to hook my iPad Air to print wifi which brother printer MFC-J870DW … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MFC J870DW printer, installed new color cartridges, only
MFC J870DW printer, installed new color cartridges, only prints in b&w … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an HP laptop and a brother printer. I am trying to
I have an HP laptop and a brother printer. I am trying to print a document but I keep getting the message that my priinter is offline. My friend that lives in the same house, also has an HP laptop and… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I have brother printer, and using acer laptop but i couldn't
i have brother printer , and using acer laptop but i couldn't any of my documents .I don't know how to set it .please help. thanks … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Second opinion] - I changed the black cartridge but the
Second opinion] - I changed the black cartridge but the printer won't print … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I changed internet service, now the computer will not
I changed internet service, now the computer will not recorinze my brother mfcj475dw … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Brother MFC J870DW was taken for repairs as wasn't printing
hi , brother MFC J870DW was taken for repairs as wasn't printing after major jam. Got it and computer back, new one and still not printing. No paper at all coming and saying it's off line/ … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Cant print on Brothers printer---say spool area full. spoke
cant print on Brothers printer---say spool area full. spoke with Brothers and they aid its a OSX problem … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x