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Trying to get my printer to work EPSON XP-630, no luck.

Trying to get my...

Trying to get my printer to work EPSON XP-630, no luck. Since yesterd y been trying, c n you help? I h ve sticky keys right now, some letters re missing in this mess ge

Technician's Assistant: How are you connecting to your XP-630: wirelessly or by USB?

Can you explain both? Not very good t computers. My printer was working but I ha d DELL service clean all my data and apps.

Technician's Assistant: When did you last update the printer driver software?

I hadn't I bought the printer 3 years ago, and worked very good. I have not change anything or updated, it was doing good.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just want to be able to print my documents as before, it is a great printer.

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Answered in 17 minutes by:
1/21/2018
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Thank you for correcting it So its XP-830 Am I correct?

Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Suhasini Velu and 87 other Printers Specialists are ready to help you
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Customer reply replied 6 months ago
NO, it is EPSON XP-630
Customer reply replied 6 months ago
IT IS EPSON XP - 630 please XP - 630
Customer reply replied 6 months ago
Are you there?

Hi, I am still here.

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Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
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If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to provide your review.
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Suhasini Velu
Suhasini Velu
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Category: Printers
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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