Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer communication is showing offline, but the printer is…

Customer Question
Printer communication is showing...

Printer communication is showing offline, but the printer is wireless and has power

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelsee

Technician's Assistant: When did you last update the printer driver software?

I don't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

There is no communication from the computer and printer

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
1/21/2018
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago
Chris Lindsey
Chris Lindsey, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified

Good afternoon, my name is ***** ***** I am your Professional Electronics Technician Expert.

With faster service I can connect to you via Remote Support to your computer and get your problem fixed, would you like to continue your question normally or also use Remote Support so we can repair your issue in a faster timely manner?

Ask Your Own Printers Question
Customer reply replied 7 months ago
continue normally
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago

Terrific. Can you verify on your printer physically, troubleshoot to the WiFi Setup page and make sure you are connected to the same router that your computer is connected to?

Ask Your Own Printers Question
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago

Thank you.

What is the make and model of your printer?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Ricoh mp c3004
Customer reply replied 7 months ago
Its a copier
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago

Thank you. Are you able to connect to the Ricoh using an USB cable?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Unable to hook up to usb, witeless is comnected
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago

Glad to hear. On your computer when you go to Printers, is your printer showing Offline still?

Ask Your Own Printers Question
Technician: Chris Lindsey, Computer Hardware Engineer replied 6 months ago

Good evening. I am following up on your question and would love to continue helping you.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer is not working. Wirelessly, I think. I've never
my printer is not working JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly, I think JA: When did you last update the printer driver software? Customer: I've never… read more
Harry
Harry
2,182 satisfied customers
My printer is stating its offline. I was trying to go back
Good Morning, my printer is stating its offline. I was trying to go back to re-set it up again but its not recognizing my printer which is a PIXMA Canon TS9100. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just got it Friday. Wireless printing was doing fine, and
just got it Friday. Wireless printing was doing fine, and today I cannot print wirelessly. It says printer is offline when I try … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
Printer remains off line after power outage. Cannon PIXMA
Printer makes copies, but will not print from computer. Says it is offline.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Printer says it is offline ....using a airbook mac....was
Printer says it is offline ....using a airbook mac....was working fine before and had a electrical outage....have a canon mg7720 … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
How do I get my printer back on line wireless connection, hp
How do I get my printer back on line wireless connection … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an Epson3A92AC/Stylus NX420 and I keep getting a
I have an Epson3A92AC/Stylus NX420 and I keep getting a "communication error" message as the computers aren't being allowed access to this printer.. It's a wireless hook up and it was working a few da… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My printer is reporting offline and will not print. I have
my printer is reporting offline and will not print. I have unpluged, reset wireless, and checked software for solutions. MFC.J4510DW … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My printer is showing offline. WP-4530 I don't remember when
WP-4530 I don't remember when I bought it, but it was a few years ago … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My Epson XP420 printer goes offline - How can I get it to
My Epson XP420 printer goes offline - How can I get it to come online at start/restart and stay online?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I can not get my printer to print. it says it is offline but
I can not get my printer to print. it says it is offline but there is no message on the printer … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Printer is offline I have done everything to restarting to
printer is offline I have done everything to restarting to unplung from wall, printer is on, but keeps saying its offline … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My printer suddenly will not print. Keep saying that the printer
My printer suddenly will not print. Keep saying that the printer is offline, even when it is turned on. I have made sure that print offline is turned off, and also consulted the owners manual and view… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I am unable to printer to my brother MFC-5895CW printer. I
I am unable to printer to my brother MFC-5895CW printer. I reset the printer and verified that it was connected wireless but I still can not print.… read more
Expert
Expert
how do I get my Canon printer back online? model MG6200. i
how do I get my Canon printer back online? model MG6200. i have wireless internet, power is on on the printer, but it reads on my computer as being offline… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I have an HP 6500 All-In-One Wireless printer. It has been
I have an HP 6500 All-In-One Wireless printer. It has been working fine, then yesterday, I purchased a new modem/router combo from Verizon and now the network doesn't see the printer. It sees the PC's… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Samsung printer, 3170, every time I try and use it
I have a Samsung printer, 3170, every time I try and use it after a few days it's off line and the only solution to it is to re-install the software and then it works again. cant be right! need help… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
change status on the printer from offline to online and have
change status on the printer from offline to online and have the printer print. My pc shows the printer being online but when pointer is placed on printer icon it shows the printer being offline… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x