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Need help configuring my Canon wireless printer LBP 6780 dn.

Customer Question
Need help configuring my...

Need help configuring my Canon wireless printer LBP 6780 dn

Technician's Assistant: How are you connecting to your Canon printer: wirelessly or by USB?

Wirelessly with Ethernet cable connected to router.

Technician's Assistant: When did you last update the printer driver software?

Years ago. I recently changed the modem, so I may have different setting now.

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
1/21/2018
Technician: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,444
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. I will help you now.

Are you connecting with a wire (ethernet cable) , or wireless?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
Ethernet cable to router
Customer reply replied 4 months ago
Ethernet cable to router. Are you still there
Customer reply replied 4 months ago
no. please help me to fix it.
Technician: technicalcat, Consultant replied 4 months ago

Are you trying to connect with a Mac or PC? Is the computer connected wirelessly?

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Customer reply replied 4 months ago
No please guide me on how to fix it
Customer reply replied 4 months ago
PC
Customer reply replied 4 months ago
Are you still there
Technician: technicalcat, Consultant replied 4 months ago

I will be away for a bit, so will opt your question out to all the other experts for review, so that you can receive faster service. Another expert will be in touch with you soon. Thank You.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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