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Need help configuring my Canon wireless printer LBP 6780 dn.

Customer Question
Need help configuring my...

Need help configuring my Canon wireless printer LBP 6780 dn

Technician's Assistant: How are you connecting to your Canon printer: wirelessly or by USB?

Wirelessly with Ethernet cable connected to router.

Technician's Assistant: When did you last update the printer driver software?

Years ago. I recently changed the modem, so I may have different setting now.

Submitted: 29 days ago.Category: Printers
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Answered in 1 minute by:
1/21/2018
Technician: technicalcat, Consultant replied 29 days ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,078
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. I will help you now.

Are you connecting with a wire (ethernet cable) , or wireless?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 29 days ago
Ethernet cable to router
Customer reply replied 29 days ago
Ethernet cable to router. Are you still there
Customer reply replied 29 days ago
no. please help me to fix it.
Technician: technicalcat, Consultant replied 29 days ago

Are you trying to connect with a Mac or PC? Is the computer connected wirelessly?

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Customer reply replied 29 days ago
No please guide me on how to fix it
Customer reply replied 29 days ago
PC
Customer reply replied 29 days ago
Are you still there
Technician: technicalcat, Consultant replied 29 days ago

I will be away for a bit, so will opt your question out to all the other experts for review, so that you can receive faster service. Another expert will be in touch with you soon. Thank You.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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