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I have a Canon Color Image laser printer, Class MF 624. I…

Customer Question
I have a Canon...

I have a Canon Color Image laser printer, Class MF 624. I would like to scan a document but it

Technician's Assistant: What Canon model do you have?

MF624

Technician's Assistant: How long has this been going on with your Canon printer?

Just this week. It keeps telling me it's not connected to the computer, but it is

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Oh my, I don't think I have. I just got this back in the fall

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so, I'm frustrated that all of a sudden I'm getting this message when I have scanned before.

Submitted: 6 months ago.Category: Printers
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Answered in 34 minutes by:
1/21/2018
Technician: Patrick Evans,
 replied 6 months ago
Patrick Evans
Category: Printers
Satisfied Customers: 133
Experience: Integration Engineer at Citigroup
Verified

Hello my name is ***** ***** to justanswer.com I look forward to helping you with this problem.

Ask Your Own Printers Question
Technician: Patrick Evans,
 replied 6 months ago

Is your printer connect using usb or the network?

Ask Your Own Printers Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I do not wish to have the service offer. This is a one time payment for your services. Please be advised. I do not wish to have monthly deductions for possible future services. If needed, I will contact you at the time. I am paying a $39 fee, which originally was to be $5.00????? Thank you.
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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