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The paper will not feed through the printer, and there is no…

Customer Question
The paper will not...

The paper will not feed through the printer, and there is no paper jam. I printed something yesterday morning, and it was fine, but in the afternoon the paper would not go through.

Technician's Assistant: What's the brand and model of your printer?

Canon Pixma MP160

Technician's Assistant: How long has this been going on with your Pixma?

Two days, I think - very recently

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know - I did not think it was the driver

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This is the second printer like this that we bought - the fist one had similar problems, We had been using this one for several years.

Submitted: 6 months ago.Category: Printers
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Answered in 18 hours by:
1/21/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session si I can check the printer problem?

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Customer reply replied 6 months ago
I think it is a mechanical problem, not a software problem. I am not sure that a remote connection would help. I have had a bad experience in the past with a remote connection which was a scam. How will I know this is safe?
Customer reply replied 6 months ago
I do not want to pay any more money. Will I be charged the $31 if it is not fixed? I was hoping for advice! When I first signed up, I thought you were the Canon company!
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

I can check the software with a teamviewer that have no charge.

Just to make sure everything is ok

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Customer reply replied 6 months ago
Do I still have to remotely connect? I really don't want to spend the money. We can get a new printer for that amount. - NSL
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

if we use teamviewer you dont have to spend more, its a free software

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Customer reply replied 6 months ago
Is it safe and virus free?
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

yes

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Customer reply replied 6 months ago
I'm still seeing a price of $52 to remotely connect.
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

Just ignore the remote assistant pop up

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Customer reply replied 6 months ago
How do I connect if I ignore the $52 connection?
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

Using teamviewer

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Customer reply replied 6 months ago
How do I connect to Teamviewer?
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

To download teamviewer go to this link.

https://www.teamviewer.com/en/

After installation, open it and give me the ID and password *****

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Customer reply replied 6 months ago
team viewer ID 171 599 195
PW 1085
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

connecting

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Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

It seems like the connection is lost, can you open teamviewer again and give me the new code?

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Customer reply replied 6 months ago
I had trouble reconnecting to the internet, and the printer driver installation failed. I had to restart the computer again, and it took forever, so I did it manually. Then the driver installed properly. I have not tried it yet.
Customer reply replied 6 months ago
I also had to drive someone home, which took 20 min. - NSL
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

ok if the driver is installed tey to print once more and let me know if work

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Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

Try when you are available, Ill be here

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Customer reply replied 6 months ago
When I pressed the printer start button, the printer tried to feed paper and it didn't work. I tried to print a document, and it kept converting to a PDF format, and another, and another, and wanting me to save each one. It used to only do this once. It did not even try to print, even when I pressed the printer reset button. It is almost midnight here in Atlantic Canada- can we end this soon? It still isn't working! - NSL
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

ok give me the teamviewer code once more, Ill check one last config with the PDF

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Customer reply replied 6 months ago
ID 171 599 195
pw 1085
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

connecting

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Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

it says its not running in your computer

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Customer reply replied 6 months ago
Do I have to reconnect - I only asked for run.
Technician: Elgin Vega, Computer Hardware Engineer replied 6 months ago

Sorry i forgot you have problems with the internet.

As we talk in the remote session you want a full refund?

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Customer reply replied 6 months ago
ID 171 599 195
PW 7414
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