Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

I keep getting the b304 error message on my Canon maxify…

Hi there, I keep...

Hi there, I keep getting the b304 error message on my Canon maxify MB2360 printer

Technician's Assistant: Is your MB2360 displaying the error on all print jobs, even after you restart it?

Yes. I was low on printer ink on a couple of my cartridges, but I've changes these and they are now full. One of the cartridges was able to be changed normally, but to change the 2nd one I had to do it manually. I followed the instructions to do this and all seemed to go well. Still getting the b304 message, so I did a hard reset on the printer. Still getting the message. Getting very frustrated now

Technician's Assistant: When did you last update the printer driver software?

I haven't done that for since I bought the printer a couple of years ago I think

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that's it

Show More
Show Less
Ask Your Own Printers Question
Answered in 21 minutes by:
1/20/2018
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,974
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2015 model printer, it is well into if not past its designed maximum 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,974
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,974
27,974 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have an Epson 2540, it keeps saying there is no paper in
I have an Epson 2540, it keeps saying there is no paper in the printer. but there are several. rollers have been examined and there isn't a paper jam. drivers have been updated, and the paper feeds th… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My printer will not work can you help me? USB. No idea
My printer will not work can you help me? JA: How are you connecting to your printer: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: No idea JA… read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
I can't print. Hp color laserjet pro mfp m177. Since I
I can't print JA: What's the brand and model of your printer? Customer: hp color laserjet pro mfp m177 JA: How long has this been going on with your LaserJet? Customer: since I changed inks 1/2 hour a… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Cannot get WIFI connection. Wirelessly. Yesterday but it
Yesterday but it took abnormally long. I doubted something was actually happening. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
OK I've got a HP Colour LaserJet 2600n. Printing from a Dell
since yesterday it's a toner issue I have only just a couple of weeks ago, put in 4 brand new HP brand toner cartridges. It's been printing fine, including yesterday. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I Have an HP Office Jet Pro 8710 Something happened
I Have an HP Office Jet Pro 8710 Something happened yesterday and I went the computer and the screen said to turn off the computer and re-start. … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
How do i clear a paper jam from my hp envy 7640. Hp envy
how do i clear a paper jam from my hp envy 7640 JA: What's the brand and model of your printer? Customer: hp envy 7640 JA: How long has this been going on with your printer? Customer: i just noticed i… read more
Harry
Harry
859 satisfied customers
I have a issue with my Brother Printer. The issue is: There
The issue is : There is always a prompt that said, my toner is low/finish. Although I have change a new toner and Drum. It is connected using network wired direct to printer … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Canon MF8380CDW has started pringint symbols and
My Canon MF8380CDW has started pringint symbols and punctioation instead of the english words - it's in teh same format, but gobbidly gook … read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
My Brother Printer MFC-L2703 DW no longer prints. Brother
What is the cost of a service call to Chirnside Park in Victoria… read more
Nathan
Nathan
Engineer
27,974 satisfied customers
I have a Canon pixma 6250 printer and a Macbook Pro computer
Hi Bernie. I have a Canon pixma 6250 printer and a Macbook Pro computer and have been able to print wirelessly for several years. Now every time I try to print I get a message saying'The printer is not connected'. I have checked the cable connections and they're ok. The Wi-Fi is also connected but the printer remains unconnected. I would appreciate your help, Ross. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
HP fixed a problem with printing envelopes and I was able to
HP fixed a problem with printing envelopes and I was able to print out a #10 envelope. However, today everything I try to print comes out very small and in a #10 envelope size which of course is unacc… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
When I try to print from Word, I get blank paper. If I print
Second opinion] When I try to print from Word, I get blank paper. If I print something else, like a recipe or something it prints.… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
232 satisfied customers
Can I make copies with Brother hl L2360Dw ir does it only
Can I make copies with Brother hl L2360Dw ir does it only work with computer. Can't find manual feed or where to place document to be copied. … read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
Need to connect to computer. Espon workforce pro wf-4730.
need to connect to computer JA: What's the brand and model of your printer? Customer: espon workforce pro wf-4730 JA: How long has this been going on with your WorkForce? Customer: just bought the pri… read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
It keeps trying to print a cd/dvd. I have never used this
It keeps trying to print a cd/dvd. I have never used this setting and I made sure all of the settings are set for letter, I have turned off and unplugged. I still can't print! … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
It will not print and the alarm light keeps flashing. I
it will not print and the alarm light keeps flashing. I bought it new yesterday. Have followed all your start up videos and have tried everything but cannot get it to work. It turns on and then does n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Need to install brother MFCJ880DW disc for printer have a
need to install brother MFCJ880DW disc for printer have a Vista Microsoft Toshiba … read more
Moses C
Moses C
Bsc
406 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x