Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer will not feed paper and indicates Cassette 2 is out…

Customer Question
Printer will not feed...

Printer will not feed paper and indicates Cassette 2 is out of paper, but Cassette 2 has plenty of paper. This problem began a few days ago with intermittent issue; now printer won't feed paper at all. Using 24 lb paper designed for inkjet. Tried flipping paper over, fanning paper, etc. No luck.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly.

Technician's Assistant: When did you last update the printer driver software?

I believe within the last week, but how can I initiate this?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, also unable to figure out how to scan multi-page documents to PDF. I can only scan one page at a time.

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 21 hours by:
1/20/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.

Let me know when this is done.

Kindly mention the model number of your printer.

Ask Your Own Printers Question
Customer reply replied 6 months ago
Printer unplugged for 2 minutes, and now plugged in again.Epson Model XP-800
Technician: Suhasini Velu,
 replied 6 months ago

What's the model number of your printer and the operating system on your computer, is that Windows 10?

Ask Your Own Printers Question
Customer reply replied 6 months ago
Printer model is Epson XP-800. OS is Windows 10.
Technician: Suhasini Velu,
 replied 6 months ago

Did you try printing from the other casette?

Ask Your Own Printers Question
Customer reply replied 6 months ago
No. The other cassette only holds photo size paper. However, I am able to print from the Rear Slot.
Technician: Suhasini Velu,
 replied 6 months ago

And are you trying to print from the computer?

Is yes is that a Windows or apple?

Ask Your Own Printers Question
Customer reply replied 6 months ago
The computer is a Windows machine. But you already knew that: You previously asked me what operating system I was running and I replied Windows 10.
Customer reply replied 6 months ago
I am trying to print from the computer.
Technician: Suhasini Velu,
 replied 6 months ago

Am sorry, we may have to check with the settings.

Please wait,

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 6 months ago
Ask Your Own Printers Question
Customer reply replied 6 months ago
Installing ...
Technician: Suhasini Velu,
 replied 6 months ago

Great!

Ask Your Own Printers Question
Customer reply replied 6 months ago
When software installation completed, I had the option to print a test page. I clicked the button and the print failed with the same error message - no paper in Cassette 2.
Technician: Suhasini Velu,
 replied 6 months ago

Can you log into printer settings and change the setting to cassette.

Ask Your Own Printers Question
Customer reply replied 6 months ago
How do i log into printer settings?
Technician: Suhasini Velu,
 replied 6 months ago

Press Control+P

Ask Your Own Printers Question
Customer reply replied 6 months ago
This screen doesn't give me any options to change cassette settings.
Technician: Suhasini Velu,
 replied 6 months ago

Hold on please.

Ask Your Own Printers Question
Customer reply replied 6 months ago
Are you still there?
Technician: Suhasini Velu,
 replied 6 months ago

Am with you.

Am just checking to give you some screenshots so that it will be easier for you to identify.

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 6 months ago
Ask Your Own Printers Question
Customer reply replied 6 months ago
The paper source is already set to cassette. I do not understand your point here.
Technician: Suhasini Velu,
 replied 6 months ago

I need to check this through remote from here.

Am sorry, it is difficult to check what might be the problem .

Ask Your Own Printers Question
Customer reply replied 6 months ago
I do not want to allow remote access to my computer.
Customer reply replied 6 months ago
You do not seem to understand the problem. The printer is trying to print from the cassette, but senses the cassette is out of paper when it is not.
Technician: Suhasini Velu,
 replied 6 months ago

I understand that, am going to opt out and let other experts handle this.

Thank you.

Ask Your Own Printers Question
Customer reply replied 6 months ago
This has been a waste of time. Please refund my money and terminate the process!
Customer reply replied 6 months ago
This has been a waste of time. I would like a refund.
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,819
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 6 months ago
I’ve done additional online research and believe I understand what’s wrong with the printer. This has taken too long, and I no longer need your help. I would like a refund!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Epson WF-3540 printer has been working well year, but
My Epson WF-3540 printer has been working well for two year, but yesterday just out of the blue started overprinting any page printed with light grey boxes 5/8" x 4.5 to 6". I can't get rid of them wi… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson wf-3640 I can't print word documents to rear paper
epson wf-3640 I can't print word documents to rear paper slot -- excel files and jpg are ok, but doc files are printed from cassette one, no matter what settings I use. I uninstalled and reinstalled o… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Lexmark 2481-100 printing 2 part paper, the second part is
Lexmark 2481-100 printing 2 part paper, the second part is pristine but the first part, the print is very light in spots, mostly to the middle of the page. Seems to come and go, sometimes the print is… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am experiencing two different problems. I have an epson stylus
I am experiencing two different problems. I have an epson stylus nx430 printer. I am trying to print an image on to an iron-on fabric transfer sheet. This requires printing in a mirror image. I go int… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I have a Canon MG6150 multifunction printer. Can I use it
I have a Canon MG6150 multifunction printer. Can I use it to print images onto inkjet transparency film? [3M inkjet transparency film] If so, which printer setting should I be using and should the tra… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
We have 8 HP Laserjet P2035 printers in our office. Not one
We have 8 HP Laserjet P2035 printers in our office. Not one of the printers will print envelopes 100% of the time (more like 25% of the time). There is a design flaw in these printers and the printer … read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
I have a NX515 Epson printer. I am printing Christmas cards.
I have a NX515 Epson printer. I am printing Christmas cards. I have printed 12 cards on one side and now the printer has stopped pulling in the card stock. The printer will pull in paper ok. Any sugge… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
While trying to print an incoming Fax on the PIXMAMX850 the
While trying to print an incoming Fax on the PIXMAMX850 the address page printed properly but the text page resulted in an error message saying there was no paper, to load some and push OK. There was … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a canon image class mf4150. It worked fine up until
I have a canon image class mf4150. It worked fine up until I moved. At the new house I pluged it in and now everytime I print or copy it stops after the first page and tells me to load the correct pap… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a canon MP830 and it has a paper jam right now but Im
I have a canon MP830 and it has a paper jam right now but I'm unable to reach the piece of paper to get it out… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My printer 4040 CN laser parinter is showihng red error light
My printer 4040 CN laser parinter is showihng red error light after I tried to print on color copier tranfer paper. It picked up the paper but has not sent it out again and has been showing the red li… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
I am running 20lb perf paper for invoicing and am getting quite
I am running 20lb perf paper for invoicing and am getting quite a few blanks that shoot out when printing. I fan and jog the pager... what is causing this?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am running WindowsXP SP3 with a Canon PIXMA MP800. I use
I am running WindowsXP SP3 with a Canon PIXMA MP800. I use Canon brand cartridges - no refilled refurbed or recycled brands. I use plain, 8.5x11 multipurpose paper. It's been working great for several… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Canon Image Class D760 is showing a System Error E000 - is
Canon Image Class D760 is showing a System Error E000 - is there anything I can do to get the machine back to making copies? bacamp!2roadrunner.com… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have paper jam in output slot error message on MP610. This
I have "paper jam in output slot" error message on MP610. This started when a piece of photo paper jammed, but it did come out whole and I am 99% sure there is no paper or anything else stuck. The mac… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a macbook/time capsule setup w an all-in-one C4480 printer.
I have a macbook/time capsule setup w an all-in-one C4480 printer. I'm trying to print pictures in the laptop onto photo paper and the paper keeps jamming! Unfortunately, I've lost the manual and am f… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
We have a Samsung Laser Printer CLP315 made May 2008. It has
We have a Samsung Laser Printer CLP315 made May 2008. It has had previous paper blocking problems. It now jams whist still printing, when about half an A4 shhet is being prited. What can we do about i… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x