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Sorry, have a printer problem. Canon mp3500 pixma. 3 weeks,

Customer Question
Sorry, have a printer...

Sorry, have a printer problem.

Technician's Assistant: What's the brand and model of your printer?

Canon mp3500 pixma

Technician's Assistant: How long has this been going on with your MP3500?

3 weeks, just having time to try to fix it. Indicator light says paper jam, but I've followed all the instructions and I can't see any paper jammed anywhere.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Perhaps never -- can get the date but a Toshiba Satellite with Intel Core 17 less than 2 years old

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just hoping for some directions as how to correct.

Submitted: 7 months ago.Category: Printers
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Answered in 7 minutes by:
1/18/2018
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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