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My HP 2000notebook pc does not show colors on my screen. My…

Customer Question
My HP 2000notebook pc...

My HP 2000notebook pc does not show colors on my screen. My HP 6520 printer will not print lines or grapf lines but will print the colors. How can I get it back to see all on my notebook and print everything correctly?

Technician's Assistant: What Operating System (OS) are you running on your 2000?

F12?

Technician's Assistant: Does your 2000 make any noise when rebooted? Are any of the LED lights on?

No

Submitted: 7 months ago.Category: Printers
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Answered in 22 minutes by:
1/18/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you experiencing the color issue with the computer or printer?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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