Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I tried to copy a document from the internet and it would…

Customer Question
I tried to copy...

I tried to copy a document from the internet and it would not print.

Technician's Assistant: What's the brand and model of your printer?

G5600

Technician's Assistant: How long has this been going on with your printer?

Just started, haven't used in awhile though

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Been awhile

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I think that's it

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
1/18/2018
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,013
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

Copied the doc and saved it in which file format?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Are you going to be able to help me ?
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

i am here to help you.

Please tell me when you copied the doc and saved the file in which format?

Ask Your Own Printers Question
Customer reply replied 7 months ago
I already gave payment information if you can't figure this out cancel this
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

Please contact customer service.
http://ww2.justanswer.com/help

Ask Your Own Printers Question
Customer reply replied 7 months ago
I'm not sure what format. I was trying to copy a form from the Tri cities quilt show. I push the print this form and then it went to the print page but for some reason won't connect with printer. I copied something earlier from the scanner so I know the printer does work.
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

if you can tell me from which website then i can check it myself

Ask Your Own Printers Question
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

is the printer wireless or it connected to the usb cable with the computer

Ask Your Own Printers Question
Customer reply replied 7 months ago
Do you have a 1 800 number?
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

US / Canada1-***-***-****

Available 6am to 9pm PST

Ask Your Own Printers Question
Customer reply replied 7 months ago
Do you have a phone number I can call at
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

yes we have and i have just posted it on the chat

Ask Your Own Printers Question
Technician: Moses C, Computer Hardware Engineer replied 5 months ago

just checking if you need any further assistance let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP Laserjet 1212nfMFP printer. How do I scan
I have an HP Laserjet 1212nfMFP printer. How do I scan documents? We have Windows 10, I believe. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I can print from documents online, etc., but when I try to
I can print from documents online, etc., but when I try to copy I get a blank page. I tried black ink and got nothing, then I tried colored, and only the colored parts printed. I tried putting in a ne… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I am trying to copy multiple documents, but when I put the
I am trying to copy multiple documents, but when I put the forms into the tray for this purpose I cannot copy. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Have canon MP470 with paper jam output error message but
have canon MP470 with paper jam output error message but there is no paper to remove that i can see … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I hadn't used it in a while ,got new ink in but its not
I hadn't used it in a while ,got new ink in but its not printing a doc from the computer … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Pro 6978. Somehow the paper selection got locked in 8 1/2 x
Pro 6978. Somehow the paper selection got locked in 8 1/2 x 14 rather than 8 1/2 x 11. I cannot figure out how to change it back. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Prints fine but will not copy, have tried the ADF too. Just
have tried the ADF too. Just prints out blank pages … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My 5740 officejet will not copy or scan from the glass. It
My 5740 officejet will not copy or scan from the glass. It will print from the computer or the Automatic document feeder and scan from the ADF but not from the glass… read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
My office jet 4620 printer has all new ink cartridges but
Hello! my office jet 4620 printer has all new ink cartridges but when I start it up it just dies. … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I replaced 3 ink cartridges in my Canon MX 560 PRINTER. When
I replaced 3 ink cartridges in my Canon MX 560 PRINTER. When I closed the lid, it made a bad noise and then gave me an C000 error message. Told me to turn it off and then back on again. Tried several … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I have a brother mfc 8710dw and when I send a document to
I have a brother mfc 8710dw and when I send a document to print after only a few pages the data light starts flashing red.… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
XP-620 series printer: the printer is connected to a wi-fi
XP-620 series printer: the printer is connected to a wi-fi network and so is computer, but all documents are stuck in the printing queue and no error message is displayed… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an hp officejet 6500 wireless printer. It is used as
I have an hp officejet 6500 wireless printer. It is used as a jobsite printer and I just received it form another job. My problem is that it will not copy or print a full document. It will just print … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Ive been using a Canon MX860 mulit-function printer for at
I've been using a Canon MX860 mulit-function printer for at least a year. I've had no problems using it for at least a year at home with my MacBook Pro and a Linksys Wireless G printserver. No problem… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Brother MF-210c printing from computer looks like double print.
Brother MF-210c printing from computer looks like double print. Tried different Computer, USB cable and software. Printer is currently connected to Desktop running Vista, I connected Laptop running XP… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
We have a Brother MFC-6490CW Wirless all in one. While it
We have a Brother MFC-6490CW Wirless all in one. While it tends to work ok from my office computer, it tends to print off more than one copy. The printing from one of the laptops that are used in our … read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
My HP Officejet Pro 8500 wont make copies using the glass
My HP Officejet Pro 8500 won't make copies using the glass interface. It keeps trying to make a copy from the document feeder (nothing is in that) and seems to ignore the data I have loaded onto the g… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HP Deskjet D 4160 printer. Today it will not print
I have a HP Deskjet D 4160 printer. Today it will not print any Microsoft Word document. It will print clearly from an email, both colour and black and white. What is the problem with the Word documen… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x