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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I tried to copy a document from the internet and it would

Customer Question

I tried to copy a document from the internet and it would not print.
JA: What's the brand and model of your printer?
Customer: G5600
JA: How long has this been going on with your printer?
Customer: just started, haven't used in awhile though
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: been awhile
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no I think that's it
Submitted: 10 months ago.
Category: Printers
Expert:  Moses C replied 10 months ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

Copied the doc and saved it in which file format?

Customer: replied 10 months ago.
Are you going to be able to help me ?
Expert:  Moses C replied 10 months ago.

i am here to help you.

Please tell me when you copied the doc and saved the file in which format?

Customer: replied 10 months ago.
I already gave payment information if you can't figure this out cancel this
Expert:  Moses C replied 10 months ago.

Please contact customer service.
http://ww2.justanswer.com/help

Customer: replied 10 months ago.
I'm not sure what format. I was trying to copy a form from the Tri cities quilt show. I push the print this form and then it went to the print page but for some reason won't connect with printer. I copied something earlier from the scanner so I know the printer does work.
Expert:  Moses C replied 10 months ago.

if you can tell me from which website then i can check it myself

Expert:  Moses C replied 10 months ago.

is the printer wireless or it connected to the usb cable with the computer

Customer: replied 10 months ago.
Do you have a 1 800 number?
Expert:  Moses C replied 10 months ago.

US / Canada1-***-***-****

Available 6am to 9pm PST

Customer: replied 10 months ago.
Do you have a phone number I can call at
Expert:  Moses C replied 10 months ago.

yes we have and i have just posted it on the chat

Expert:  Moses C replied 8 months ago.

just checking if you need any further assistance let me know.