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My TS9020 is cropping my 4x6 photos. TS 9020. Day 1. I don't…

Customer Question
My TS9020 is cropping...

My TS9020 is cropping my 4x6 photos b

Technician's Assistant: What's the brand and model of your printer?

TS 9020

Technician's Assistant: How long has this been going on with your printer?

Day 1

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think I have. its cropping off about 1/2 on all sides

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No just that one question

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
1/18/2018
Technician: RussellA, Engineer replied 6 months ago
RussellA
RussellA, Engineer
Category: Printers
Satisfied Customers: 275
Experience: 14 Years in IT, Award Winning Data Center Engineer
Verified

Hi there, what software are you using to print? Would you like us to connect to your machine and try to help you fx this?

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RussellA
RussellA
RussellA, Engineer
Category: Printers
Satisfied Customers: 275
275 Satisfied Customers
Experience: 14 Years in IT, Award Winning Data Center Engineer

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