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I just replaced my drum cartridge but it says to change the…

Customer Question
I just replaced my...

I just replaced my drum cartridge but it says to change the drum.

Technician's Assistant: What's the brand and model of your printer?

It's OKI B4600

Technician's Assistant: How long has this been going on with your B4600?

You mean this message?

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, this printer is for my business which is a Gas Station. I cannot do anything on my POS System. Are we going to do something with the printer or computer?

Submitted: 1 month ago.Category: Printers
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Answered in 1 hour by:
1/18/2018
Technician: Harry, Engineer replied 1 month ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,054
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,054
1,054 Satisfied Customers
Experience: IT at Justanswer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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