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I have having a couple of problems. 1) my printer will not…

Customer Question
I have having a...

I have having a couple of problems. 1) my printer will not print. I get a my printer is a Brothers mfc-j480dw. message saying it is in an error state. I have uninstalled and installed it. 2) I cannot upload my Excel files

Technician's Assistant: How are you connecting to your Brother printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

About 15 minutes ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, what about my Excel problems?

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Is this going to take much longer? If so, I would rather contact you again tomorrow.
Answered in 2 hours by:
1/18/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 7 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session so I can check the errors?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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