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Everytime I turn on my HP 5240 printer, the fan won't stop,

Customer Question
Hi John, everytime I...

Hi John, everytime I turn on my HP 5240 printer, the fan won't stop, the lights don't stop flashing, and I haven;t been able to print anything. What are your thoughts on how to try to fix this?

Technician's Assistant: How are you connecting to your 5240: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

I haven't

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope, just how to get my printer to print.

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/18/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Indeed I do need help. Are you still there?
Customer reply replied 6 months ago
If, at the conclusion of our session, my printer is not printing, will I get a refund of my 39$ - Also, might there be additional services and charges as our conversation progresses?
Technician: Harry, Engineer replied 6 months ago

This is a paid service; not a refundable service.

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Customer reply replied 6 months ago
Thank you, ***** ***** that case, I am not interested, but I do appreciate your honesty. Good night.
Technician: Harry, Engineer replied 6 months ago

You're welcome

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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