Printer repair questions? Ask IT technicians for answers ASAP
Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question...
Do you notice any error messages?
Are you using a windows computer or a Mac?
No error messages to report? printer side or computer side?
Yes absolutely. I will set you up and we can do the remote session tomorrow..
Just let me know a good time for you and I will make sure I am ready for you
10am would work fine.. Thankyou. You will need to use this link HERE and you then just scroll down and hit agree... You will then join the session.
See you at 10am tomorrow
I know as a customer you may see lots of offers and prompts but I can assure you they are computer generated and I know they can be annoying
Thanks see you then
Oh ok..... I was just getting all the updates together hahaha figures...
Let me know how it goes during the day if you want? If it does it again we will update the drivers and firmware
Yes for sure if convenient
Click HERE to start the session.
Please be patient with my during the session, Ill be new to your computer and layout and may take me a minute to get accustomed to where everything is
Please connect and I will be with you in just a few mins
Did you click on the link to start the session and click agree?
I am on the screenshare software waiting for you to start
Ok ill send you a new connection... Not sure what happened there. Never happened before.
Give me a min ill open a new session and send you a new link
ok.. New session, click HERE
scroll down and click agree and ill be able to get in
I cant control anything until you agree to the connection on the link I sent second time round.
Let me know what time this afternoon we can achieve this
All you should do it click on the blue link above then you are taken to a web page. scroll down and click to agree and then the session will start... If you are doing this and nothing happens, look for any messages that might indicate you was blocked from your antivirus.... If so, temp disable your antivirus for the session and put it back afterwards..