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I have my 4650 printer set up but when I try to print

Customer Question
I have my 4650...

I have my 4650 printer set up but when I try to print something from my MacBook Air it says my printer is not connection

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Well not sure I have a use cord in

Technician's Assistant: When did you last update the printer driver software?

I just got this printer and just put the driver software in

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really I do not know enough to ask what might be wrong

Submitted: 1 month ago.Category: Printers
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Answered in 1 hour by:
1/17/2018
Technician: Joel Kalman, Engineer replied 1 month ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 887
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 1 month ago

What is your computer operating system?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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