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As best that I can tell i need to clean the intermediate…

Customer Question
As best that I...

As best that I can tell i need to clean the intermediate transfer belt. Have vertical streaking on all pages with color. B/W print seems ok though

Technician's Assistant: What's the brand and model of your printer?

Ricoh SP C250DN

Technician's Assistant: How long has this been going on with your Ricoh printer?

Few weeks maybe. I don't use it every day

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

OS on my Mac a few weeks ago. Using 10.13.2

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Printers
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Answered in 10 minutes by:
1/17/2018
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
A couple of weeks I think
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 8 months ago
Ok done
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok grreat, has this helped?

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Customer reply replied 8 months ago
Sent a pic of a printed page showing the streaking
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Have you done head cleaning and a colir alignment?

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Customer reply replied 8 months ago
No I haven’t
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK - to allow me to connect to your PC/MAC, you must install free remote access software.

Please click on this link to the teamviewer website: https://www.teamviewer.com/en/
Click on the "Download Free" box to download and install the software on your computer.
Once installed, reboot your computer.
Upon reboot, open the software from your computer and you will see an ID and Password, please give this to me to connect.
Thanks
Kris

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Customer reply replied 8 months ago
OK ready to reboot. be back with you in a moment
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok great

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Customer reply replied 8 months ago
514 512 937
73m6ui
Customer reply replied 8 months ago
Hello?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Hi

Can you try it now?

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