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I had a paper jam - was running low so put some into the…

Customer Question
I had a paper...

I had a paper jam - was running low so put some into the feeder, it pulled all of the paper. I then pulled it out from the front. It says to contact you.

Technician's Assistant: What's the brand and model of your printer?

Epson WF-2540

Technician's Assistant: How long has this been going on with your WF-2540?

It just happened last night, then I turned it off

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have not done that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I would like to resolve the problem, am in the middle of a project with a deadline,

Submitted: 4 months ago.Category: Printers
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Answered in 1 hour by:
1/17/2018
Technician: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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