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How can I get the wireless connection to work? I'm connected…

Customer Question
How can I get...

How can I get the wireless connection to work?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I'm connected with a usb cord. which doesn't work. I can't print anything with it connected to my computer.

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?

I don't recall ever updating the software.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just want to know how I can get it to print. It copies ok.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
1/16/2018
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,221
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your printer?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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