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My canon mg6220 stopped responding to the computer, have…

Customer Question
My canon mg6220 stopped...

My canon mg6220 stopped responding to the computer, have tried checking that the drivers are up to date..and have used the troubleshooter to no avail

Technician's Assistant: What kind of computer or device are you printing from?

An hp laptop

Technician's Assistant: How long has this been going on with your MG6220?

Just 1 day so far

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Updated to windows 10 about a year ago. and get automatic up dates periodicallly

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No can't think of anything

Submitted: 7 months ago.Category: Printers
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Answered in 23 minutes by:
1/16/2018
Technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Technician: UranIT, Network Administrator replied 7 months ago

How is your Canon connected to HP? USB, Ethernet via Router? or Wireless?

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Customer reply replied 7 months ago
UUSB
Technician: UranIT, Network Administrator replied 7 months ago

May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen
If we are unable to resolve the issue, you get 100% money back.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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