Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I used disc to install canon PIXMA TS5000 injet printer. It…

Customer Question
Hello, I used disc...

Hello, I used disc to install canon PIXMA TS5000 injet printer. It isnot working

Technician's Assistant: How long has this been going on with your Pixma?

I just started to get it activated, maybe Idid not enter the information into the printer

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I'm not sure if I need to give antmore information.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
1/16/2018
Technician: RussellA, Engineer replied 7 months ago
RussellA
RussellA, Engineer
Category: Printers
Satisfied Customers: 275
Experience: 14 Years in IT, Award Winning Data Center Engineer
Verified

You will first need to reset the printer back to factory settings so you can start the setup process again.

Go through the menu and choose:

  • Reset all

    Sets all settings you made to the printer back to the default. The administrator password ***** by Remote UI or IJ Network Device Setup Utility reverts to the default setting.

Ask Your Own Printers Question
Technician: RussellA, Engineer replied 7 months ago

After you have reset it back to default, please set up the wireless connection using these steps:

Wireless Connection

Before Starting Wireless Connection Setup

  1. Make sure that the printer is turned on.

    If the power is on, the POWER lamp (A) will be lit.

    • Notes on Wireless Connection

    (Appears in a new window)

If the printer is performing cleaning, print head alignment, or other processes

Wait for the process to finish, before starting setup.

  1. Press the HOME button (B) on the printer.

    If an error screen is displayed, press the OK button and press the HOME button.

  2. Use the buttons (C) to select (D).

  3. Press the OK button.

  4. Select LAN settings and press the OK button.

  5. Select Wireless LAN and press the OK button.

  6. Select Wireless LAN setup and press the OK button.

Ask Your Own Printers Question
Technician: RussellA, Engineer replied 7 months ago

I take pride in providing quick solutions to your issues. If you are satisfied with my answer please mark this as answered, and leave me a rating and feedback. If you have any further questions, please don't hesitate to open another query directly with me.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask RussellA Your Own Question
RussellA
RussellA
RussellA, Engineer
Category: Printers
Satisfied Customers: 275
275 Satisfied Customers
Experience: 14 Years in IT, Award Winning Data Center Engineer

RussellA is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have just opened my new printer Pixma MG and I do not have
I have just opened my new printer Pixma MG and I do not have the disc that should be in the box and a manual also missing I need cannon to start my new printer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a printer problem, actually my ink jets. I bought a
I have a printer problem, actually my ink jets. I bought a new canon printer series MG3600 and it had inkjets included. I used my printer a few times (it's for personal use) and it worked well. Jan.1s… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a canon printer TS 5060. How do I install new ink
I have a canon printer TS 5060. How do I install new ink cartridges ? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Ink cartridge installed with protective tape still on.
Ink cartridge installed with protective tape still on. Cannot remove cartridge to fix problem. Canon injet Pixma iP2700… read more
Harry
Harry
2,179 satisfied customers
Is the Canon Pixma MG3020 printer an injet printer? Onlne
Is the Canon Pixma MG3020 printer an injet printer? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Just got a brand new pixma ts5020 and I cannot get it to get
just got a brand new pixma ts5020 and I cannot get it to get past loading the paper … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
The website listed in the manual is giving me a 404 not
The website listed in the manual is giving me a 404 not found error, and the cd is not compatible with my driver. I am having troubles connecting the printer to my computer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just purchased a Canon Pixma 900 series and connected to
good morning, I just purchased a Canon Pixma 900 series and connected to WiFi, but my internet changed to a new router and need to change the password ***** the new router … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Pixma ts5000. Takes up to 10 minutes to dump print job - not
Pixma ts5000. Takes up to 10 minutes to dump print job - not good enough. … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I need to install a Canon Pixma MX470 printer and the disc
I need to install a Canon Pixma MX470 printer and the disc has a crack in it. Is it possible to install it by going online? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I cannot get my mac to commute with a new canon pixma mx922
Hi- I cannot get my mac to commute with a new canon pixma mx922 Both are connected to the same wireless network and I even connected them via a cable but the computer can't detect the printer … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Finally got me new print head today!! Installed it made sure
Hi there Richard finally got me new print head today!! Installed it made sure ink tanks weren't dried up which they aren't tried to do print head allignminent but it doesn't print anything just gives … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to install mp drivers for a Canon Pixma G3600.
I'm trying to install mp drivers for a Canon Pixma G3600. I'm getting a message that says "You need permission to perform this action, Underneath it says Twain Date created 30/11/2016 2.33pm. I then h… read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
Canon pixmamx922 -- attempting to print -- error message
canon pixmamx922 -- attempting to print -- error message appears -- printer not responding --- document name://16-0000000092c59... what do i do to get the printer to print… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Question I am trying to print CDs from my iP7260 canon printer
Question I am trying to print CD's from my iP7260 canon printer the following are the settings I use Switch on Printer Open door A Open door B Place CD tray in position till arrows match In settings I… read more
Tyson13456
Tyson13456
Applications Programmer
Master\u0027s Degree
34 satisfied customers
Will Canon Ink that I am using with my Pixma iP 8500 be compatible
Will Canon Ink that I am using with my Pixma iP 8500 be compatible if I purchase a new Canon ink jet printer such as Model SKU XXXXXXXXXX… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Have mx870 all-in-one. Was using wireless on HP PC. Got new
Have mx870 all-in-one. Was using wireless on HP PC. Got new laptop, removed HP. Set up 870 to run wireless on new laptop (Dell). Screen indicates wireless access to Lynksys Access point, Laptop indica… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have Macbook brought in 2006 and brought a printer at the
I have Macbook brought in 2006 and brought a printer at the same time. The Macbook is a OX S 10.4v1. Unfortunately I can't seem to find a printer that will work in conjunction with this machine. I bou… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x