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I keep getting a message Function address 0x1d9a9d98 cause a…

Customer Question
I keep getting a...

I keep getting a message Function address 0x1d9a9d98 cause a protection fault (exception code 0xe06d7363. Why?

Technician's Assistant: What's the brand and model of your printer?

HP Office Jet 4650 series

Technician's Assistant: How long has this been going on with your OfficeJet?

I just started. I can't print

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I haven't. It is all new.

Submitted: 4 months ago.Category: Printers
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Answered in 4 hours by:
1/16/2018
Technician: Syseng, Engineer replied 4 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,577
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Are you connected to the printer over wireless?

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Technician: Syseng, Engineer replied 4 months ago

Hello,

Do you still need assistance?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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