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It will not copy, all ink ok ad the prescreen preview to…

Customer Question
It will not copy...

It will not copy, all ink ok ad the prescreen preview to scan is working. when I push the blue or grey button the paper comes out blank.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

Last year when we bought it new

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I printed from my computer on a direct usb the other day and it printed fine. Now it will not copy.

Submitted: 7 months ago.Category: Printers
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Answered in 20 minutes by:
1/16/2018
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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