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Cannot connect my HP Envy Photo 6200 printer to my Mac OS…

Cannot connect my HP...

Cannot connect my HP Envy Photo 6200 printer to my Mac OS High Seria 10.13.2

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Just bought a new printer thinking this was the issue and updated through HP starter

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have followed all instructions on the setup, called Home Depot to ask for advice, and still cannot find the printer name in the list of printers available nor can I get the IP address to show when I am trying to connect

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Answered in 5 minutes by:
1/16/2018
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 17,657
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

Are you able to connect the printer to the wireless network?

I will be standing by, looking forward to your response.
Thank you,
Jason

Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 17,657
Experience: 10+ years work experience.
Verified
Jason Jones and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
it is connected to my wireless network

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 73
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Ask Your Own Printers Question

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click Security
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Printers Question
Customer reply replied 1 month ago
my computer will not allow Remote help to be downloaded

I see that.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click Security
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Printers Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Customer reply replied 1 month ago
Good morning ***** *****. We worked together yesterday to get my printer and computer in sync so I could print. I was thrilled that I could print after your technical input. However this morning, I cannot print. So I am reaching out again to see if there is something I am doing wrong in signing in on my computer or could it be that my printer automatically goes into sleep mode and I constantly have to remind myself to turn it back on.

Press the OK button on the printer before you attempt to print something. When you do that, does it work?

Ask Your Own Printers Question
Customer reply replied 1 month ago
I don't see an OK button, just the print button.

You only see the print button on the printer? Please, press that button and then attempt to print something. Did that help?

Ask Your Own Printers Question
Customer reply replied 1 month ago
No, I have tried this all morning. I have tried to communnicate with just answer since 9 this am.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 42
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Ask Your Own Printers Question

You created a duplicate task. Please, stay on this page.

I was not reconnected after you rebooted the modem.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 42
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Ask Your Own Printers Question

Please, stop creating duplicate questions. You continue to do so. Stay on this page. Do not leave this page.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 42
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Ask Your Own Printers Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

Ask Your Own Printers Question
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 17,657
17,657 Satisfied Customers
Experience: 10+ years work experience.

Jason Jones is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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