Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have plenty of ink but it wont print. Cannon mx920 series…

Customer Question
I have plenty of...

I have plenty of ink but it wont print

Technician's Assistant: What's the brand and model of your printer?

Cannon mx920 series printer

Technician's Assistant: How long has this been going on with your MX920?

About one month

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last month

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Dont think so

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
1/16/2018
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,512
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it giving an error message? Or printing blank pages?

Ask Your Own Printers Question
Customer reply replied 7 months ago
somewhat blank
Technician: Nathan, Engineer replied 7 months ago

Thank you

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 7 months ago
I did
Technician: Nathan, Engineer replied 7 months ago

You did the cleaning and it didn't change?

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Assuming so, then as mentioned it would be time to replace the printer. This model is over double the maximum life for which it was built and would not be worth fixing.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,512
31,512 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Error message - USB composite Device cant work properly with
error message - USB composite Device cant work properly with USB 3.0. Checked status on printer and shows error USB001. Havent changed any settings on this printer. … read more
Hema Malini
Hema Malini
B Tech
25 satisfied customers
Im trying to print and it wont print. Theres paper in it and
Im trying to print and it wont print. Theres paper in it and theres fresh ink in it so what should i do … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My MX920 has a B200 error. Cannon MX920. Just started.
My MX920 has a B200 error JA: What's the brand and model of your printer? Customer: Cannon MX920 JA: How long has this been going on with your MX920? Customer: Just started JA: When did you last updat… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,512 satisfied customers
I have a cannon mx920 that print out on two size but do not
I have a cannon mx920 that print out on two size but do not on single size how do I fix this … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have a Cannon MX920 Printer. After two years of problem
I have a Cannon MX920 Printer. After two years of problem free use, suddenly the telephone used with this machine cuts off after a few minutes of use. None of the other phones in the house do this, an… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a relatively new cannon PixamaMG3600. All of a sudden
I have a relatively new cannon PixamaMG3600. All of a sudden it wont print....only blank pages. … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,512 satisfied customers
I have a Canon MX920 printer and the support code 1413
I have a Canon MX920 printer and the support code 1413 popped up and I changed the cartridge and it still won't work … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
My Canon MX920 printer has stopped working. It says the
My Canon MX920 printer has stopped working. It says the support code is B200 and says turn off printer and unplug. There doesn't seem to be a service center close by is there anything I can do? … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,512 satisfied customers
L have a new Dell laptop computer and am trying to hook it
l have a new Dell laptop computer and am trying to hook it up to my Canon MX922. I did the normal process of Add Printer, but so far, I have not been able to get the printer to recognize documents sen… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My printer says it cannot print as another printer is using
My printer says it cannot print as another printer is using the printer. I dont have another printer? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have a MX920 series printer and I get a C000 support code
I have a MX920 series printer and I get a C000 support code when I turn it on I have tried unplugging it and replugging it , but it doer not hrlp. What is wrong? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
It is stuck on ending copy. I cannot get it to reconnect and
It is stuck on ending copy. I cannot get it to reconnect and print. … read more
Cody
Cody
Computer Science
2,457 satisfied customers
I have an Mx922 and it has scanned to my Mac year. All of a
I have an Mx922 and it has scanned to my Mac for a year. All of a sudden it has lost the ability to see the Mac. I have powered the printer, and pc off pulled the cable and power and reconnected every… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have a Cannon MX920 series Air Printer. It is not printing
I have a Cannon MX920 series Air Printer. It is not printing correctly. Missed letters,blurry and slant letters, wavy lines, and off center. Can you help me?… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,512 satisfied customers
Just installed new ink cartridges in Canon MX920 series
Just installed new ink cartridges in Canon MX920 series printer and all colors are not printing properly. Cartridges seem to be installed fine.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Error message on printer MG4260 "Support Code 5100" I have
Error message on printer MG4260 "Support Code 5100" I have switched off unit multiple times cleared the paper jam no paper remaining in unit. Support Code 5100 remains… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My printer is using an awful lot of ink! I dont see any leakage.
My printer is using an awful lot of ink! I don't see any leakage. I use about a pack of paper in 2 months... mostly black/white. The last 2 cartridges of ink didn't do right. The first one printed 25-… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
help. my canon i850 printer has faded black printing throughout
help. my canon i850 printer has faded black printing throughout my documents when I print. Any idea why?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x