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I have 2 printers that are only 6 months old. I have put in…

I have 2 printers...

I have 2 printers that are only 6 months old. I have put in new black cartridges and they are printing good but about ever 2" the line is not printed good at all. You can hardly read it. I have 2 of the same models of printers doing this.

Technician's Assistant: What's the model of your printer?

Epson WF-3640

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. Yes I can open the lid.

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Answered in 10 hours by:
1/16/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,812
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try cleaning the printhead two or three times by following the instructions in the link below.

https://files.support.epson.com/docid/cpd3/cpd39368/source/printers/source/ink_functions/tasks/wf3620_7620/cleaning_head_lcd_wf3620_7620.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,812
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,812
6,812 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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