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We have an Epson WF3340 and Error Code 0x97 comes up when I…

Customer Question
We have an Epson...

We have an Epson WF3340 and Error Code 0x97 comes up when I try to print. I tried turning it off and on but Error Code came back up. Help.

Technician's Assistant: Is your WF3340 displaying the error on all print jobs, even after you restart it?

I haven't tried another one. I had printed a couple other things, and then tried to print 2 copies of a 4 page document. I finally got 1 copy, but when trying to get the other, message came up

Technician's Assistant: When did you last update the printer driver software?

I don't think we've done it since we bought it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know...just answered your questions

Submitted: 1 month ago.Category: Printers
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Answered in 7 minutes by:
1/15/2018
Technician: Nathan, Engineer replied 1 month ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,930
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 1 month ago

Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.

This specific error pertains to a scanner pcb fault and/or logic board failure.

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still no change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that. Luckily, this is a newer model, so depending on purchase date you should still be under the epson 1 year warranty (if registered when new, they usually extend it to 2), and can file a warranty claim to have them repair it. Beyond the warranty, it would cost more to fix than to replace.

Let me know how the reset goes, and I'll help with contact info to file a warranty claim at that point if needed.

Best regards, ***** ***** for the news,

Nathan

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,930
27,930 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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