Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have trouble printing from the computer to my HP envy7640.

Customer Question
I have trouble printing...

I have trouble printing from the computer to my HP envy7640

Technician's Assistant: What kind of computer or device are you printing from?

HP envy 7640

Technician's Assistant: How long has this been going on with your ENVY7640?

Only yesterday but i can copy from printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I cant remember but it could be some time ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
1/15/2018
Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,460
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Ask Your Own Printers Question
Customer reply replied 7 months ago
Hi Jason
I do not need your help any more so could you please refund my sub
margaret
Customer reply replied 7 months ago
please respond to my request Jason
Technician: Jason Jones, Technician replied 7 months ago

Hello Margaret,

I will send in your refund request now.

Thank you,

Jason

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How do I get my HP printer back online for printing?
How do I get my HP printer back online for printing? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
How do I print envelopes on my HP ENVY 7640? HP ENVY 7640. I
How do I print envelopes on my HP ENVY 7640? JA: What's the brand and model of your printer? Customer: HP ENVY 7640 JA: How long has this been going on with your printer? Customer: I have never printe… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I have an HP ENVY 7640 All-In-One Series printer. It has
I have an HP ENVY 7640 All-In-One Series printer. It has been working fine up until yesterday when I tried to manually copy a document. I place the document on the screen and touched "copy". There is … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an HP Envy 7640. Is it possible to print "watermarks"
I have an HP Envy 7640. Is it possible to print "watermarks" on a copy (to indicate "COPY" ? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I am having trouble with printing messages from my Toshiba
I am having trouble with printing messages from my Toshiba lap top computer on my HHP ENVY 7640 printer. The HP has been connected to the computer through Wi Fi. I had received a message to update my … read more
Cody
Cody
Computer Science
2,431 satisfied customers
Why is my HP Envy 7640 printer only copying a fourth of the
Why is my HP Envy 7640 printer only copying a fourth of the page? The printer preview shows the entire page but then when I hit copy, it comes out only 1/4 … read more
Harry
Harry
2,172 satisfied customers
Printer won't print - message says "printer is in error
Printer won't print - message says "printer is in error state". … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I am unable to print.. HP ENVY 7640. HP ENVY 7640. I day.
I am unable to print.. HP ENVY 7640 JA: What's the brand and model of your printer? Customer: HP ENVY 7640 JA: How long has this been going on with your printer? Customer: I day JA: When did you last … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a HP Envy 7640 printer and I'm having problems
Hi John. I have a HP Envy 7640 printer and I'm having problems scanning to my computer. I worked with the Geek Squad yesterday and they fixed it so I can scan from my computer but it still will not sc… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My printer, Envy 7640 will not come on line. I have run
My printer, Envy 7640 will not come on line. I have run through the helping information on the printer, but it still won't come on line. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I was having problem with printer, so I decided to uninstall
I was having problem with printer, so I decided to uninstall it without knowing that I lost my installation disc. what do I have to do to obtain a copy or reinstall my printer … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I can't figure out how to remove and reinstall my new HP
I can't figure out how to remove and reinstall my new HP Envy 7640 rpinter (It is connected to the wrong network zcnI need to rest it). … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Thank you! I purchased my HP ENVY 7640 just 15 days ago,
Thank you! I purchased my HP ENVY 7640 just 15 days ago, direct on-line from HP. It installed properly and prints properly. The problem is intermittent and very scary. When printing, just as the paper… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I cannot print documents. Screen shows HPD50A9B (HP ENVY
I cannot print documents. Screen shows HPD50A9B (HP ENVY 7640 SERIES) and then, for first time ever, shows User Intervention. This is a message not seen before as printer has been functioning perfectl… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I just purchased an hpEnvy7640 printer. Am trying to connect
I just purchased an hpEnvy7640 printer. Am trying to connect my printer to my imac. What site do I use to install the printer app onto my imac? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Hewlett-Packard - Enterprise WSD Multi-Function Printer,
Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP ENVY 7640 series - Error 0x800f020b … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was copying a photo the printer said rhee was a problem
I was copying a photo the printer said rhee was a problem Thanks Joan … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Recently changed the ink cartridges in my printer (HP ENVY
recently changed the ink cartridges in my printer (HP ENVY 7640 all in one) printer now refuses to print...fax mode appears on screen followed by "printer fails to respond" … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x