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My Canon MG3500 prints OK when I connect by cable but when I…

Customer Question
My Canon MG3500 prints...

My Canon MG3500 prints OK when I connect by cable but when I try to copy an A4 Original it comes out Half size? how do I correct this

Technician's Assistant: What kind of computer or device are you printing from?

Macbook Laptop running latest IOS

Technician's Assistant: How long has this been going on with your MG3500?

Only this month, it used to work fine

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

Just recently ,But there is nothing wrong with printing from my computer?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes I recently installed house NBN /Telestra WIFI , so how do I wireless print from my I Phone,Computer or I Pad . Now this is secendary to my first problem Stright out copy A4 comes out Half size

Submitted: 7 months ago.Category: Printers
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Answered in 3 hours by:
1/15/2018
Technician: Syseng, Engineer replied 7 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Do you still need assistance?

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Technician: Syseng, Engineer replied 7 months ago

Hello,

Do you still need assistance?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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