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Paper will not load into printer for printing. Wireless and…

Customer Question
Paper will not load...

Paper will not load into printer for printing

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless and i also went and downloaded all of the latest drivers as well. I was trying to do a nozzle check and the paper is in the tray but not going from tray into the printer

Technician's Assistant: When did you last update the printer driver software?

Today about hour ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No just want to do printing

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
1/14/2018
Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,051
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 7 months ago

What are the make and model of your printer?

What is your computer operating system?

Ask Your Own Printers Question
Customer reply replied 7 months ago
i cannot login through this platform as i am not from the USA and my details will not allow me to login as i am not a member and cannot see how to complete the sign in process and i am concerned about this whole set up and use of my card
Customer reply replied 7 months ago
i have taken details and do not wish to proceed as i find this whole process unacceptable ......i will be advising my bank about this transaction and will appreciate if you can delete all information immediately , Paul
Customer reply replied 7 months ago
any reply
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