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I have an HP Officejet Pro 8630 that will not connect to the…

Customer Question
I have an HP...

I have an HP Officejet Pro 8630 that will not connect to the network. It is connected to the internet; but, will not print from the computer. I bought a new router and updated the modem; but, it still won't connect. Any ideas?

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
1/14/2018
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done

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Customer reply replied 7 months ago
Done
Customer reply replied 7 months ago
I do not choose to connect
Technician: Suhasini Velu,
 replied 7 months ago

The computer you have is that Windows?

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Customer reply replied 7 months ago
That response page is not available
Customer reply replied 7 months ago
Windows
Technician: Suhasini Velu,
 replied 7 months ago

http://ftp.hp.com/pub/softlib/software12/COL53271/bi-128428-4/OJ8630_198.exe

Please click on the above link and download the file and double click on it when finished.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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