Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have installed the latest windows 10. I have the

Customer Question
I have installed the...

I have installed the latest windows 10. I have the MFC-J6910DW printer.

Technician's Assistant: What kind of computer or device are you printing from?

I am using MFC-J6910DW. I can't scan anymore. Probably need a driver update.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
1/10/2018
Technician: Jason Jones, Technician replied 8 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,764
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Ask Your Own Printers Question
Customer reply replied 8 months ago
It is connected trough Wifi
Technician: Jason Jones, Technician replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Hi Jason,
I was able to solve the problem myself. No support is required anymore.Thanks for the help.Regards
Vince
Technician: Jason Jones, Technician replied 8 months ago

Hello Vince,

I will send this in for a refund request.

- Jason

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have just purchased a second hand Brother MFC-J6910DW
Hi I have just purchased a second hand Brother MFC-J6910DW printer and has no disc can you please advise me if I can download drivers and how do I connect to wifi please … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Worked fine for over a year, now will not scan! Updated
Worked fine for over a year, now will not scan! Updated Windows 10, as you know this happens almost daily, it seems! Prints, but will not scan form PC or keys on printer! MFC-J6920DW … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have a Brother MFC-J450DW since 2014 I can print but have
I have a Brother MFC-J450DW since 2014 I can print but have tried to scan once again but it does not react after going through many tries … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
Installed new printer driver for Brother MFC-8680DN and now
installed new printer driver for Brother MFC-8680DN and now I no longer have the Scan option available. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Just got the latest Windows 10 update installed. The scanner
Just got the latest Windows 10 update installed. The scanner function of my printer Brother MFC-9560CDW is not activating my Microsoft Outlook 2010 anymore. The save and print function still does work… read more
Harry
Harry
2,218 satisfied customers
I have a brother mfc-8810dn and have used Control Center 4
I have a brother mfc-8810dn and have used Control Center 4 to scan documents. As a printer, things are working fine. However, for about 6 months, despite repeatedly reininstalling the drivers and util… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a brother MFC-J410W printer and I am trying to scan a
I have a brother MFC-J410W printer and I am trying to scan a document wirelessly to my computer. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Message of paper jam in tray one, but there is no paper
Message of paper jam in tray one, but there is no paper there. I have a Brother MFC J6910DW … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I have a MFC-290C - printer & scanner & fax. Works well I
I have a MFC-290C - printer & scanner & fax. Works well I am contemplating changing up from Windows 7 to Windows 10. Would such a change cause a difficulty with my MFC-290C ?… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have two issues. The first is that I cannot install the
Good Day, I have two issues. The first is that I cannot install the printer mfc-7820. I can ping it, but I cannot install it on my Dell computer. Computer was upgraded to Win10. Secondly, this install… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
James . I have the same problem as http://www.justanswer.com/printers
James B. I have the same problem as http://www.justanswer.com/printers/36s71-hi-brother-mfc-6490cw-printing-fine.html but it's happening on both LAN (wired) AND USB, so it isn't a firewall OR drivers … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have been using an MFC J-6910dw at home for almost 2 years,
I have been using an MFC J-6910dw at home for almost 2 years, with no problems. This week, I had to install a MFC J-4510dw by way of wireless connection at my office When I found that I needed to upda… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
For some reason my MAC is unable to communicate with my
For some reason my MAC is unable to communicate with my Brother printer MFC J6910DW. It has in the past this is a new problem today… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
How can i fix the situation about my scanner (brother MFC-J6910DW)
How can i fix the situation about my scanner (brother MFC-J6910DW) Everytime we have a power surge i have to reset the scanner and it takes me nearly a full day to set it up again .I always have to go… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
When my laptop restarts it automatically reprints all documents
When my laptop restarts it automatically reprints all documents since the last restart. I am running Windows 7 on a Toshiba Satellite and the printer is a Brother MFC-J6910DW… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
My Brother MFC-8860DN was worked fine for years, but a week
My Brother MFC-8860DN was worked fine for years, but a week ago it stopped printing on the back of pages when set to do double-sided printing. The paper is drawn back in, but nothing is printed on the… read more
dennish1274
dennish1274
I.T. Administrator
Vocational, Technical or Trade Scho
57 satisfied customers
Using a new Brother MFC-J6910DW First problem I cant print
Using a new Brother MFC-J6910DW First problem: I can't print in reverse from QuickBooks or Excel. The document never even shows up on my printer spooler list. This is on a HP Pavilion laptop running V… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
Ive been using my Brother MFC 8670dn as my workhorse printer
I've been using my Brother MFC 8670dn as my workhorse printer in my little business. I was happy. Yesterday I converted to Windows 7. My Brother recognizes one of two computers on the office network, … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x