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My printer won't work, error 5100 appears, what does this…

Customer Question
My printer won't work...

My printer won't work, error 5100 appears, what does this mean/

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I have not done an update.

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
1/10/2018
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,739
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

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Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,739
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Experience: Computer networking/repair. 12+ years experience.

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