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I have a new iMac with High Sierra 10.13.2. I down loaded…

Customer Question
I have a new...

I have a new iMac with High Sierra 10.13.2. I down loaded the latest drivers off the Canon website and MP Navigator Ex 2.0. I connected my CanoScan 8600F scanner. The computer does not recognize the scanner. The software states that I should check to see that it is plugged. The scanner works with an old iMac so I know the plug and connections work. Is there something I can do?

Technician's Assistant: Is there an error code on your printer when you try to scan?

No. It is a stand alone scanner. It has no panel for an error message.

Technician's Assistant: When did you last update the printer driver software?

This morning.

Submitted: 3 months ago.Category: Printers
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Answered in 18 minutes by:
1/9/2018
Technician: Kris R, Computer Hardware Engineer replied 3 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 3 months ago
From the beginning of the year when I got the computer. The scanner does not show up on the computer.
Customer reply replied 3 months ago
No I don't want to securely connect. What is causing the problem. Is it the scanner's software or is it the iMac?
Technician: Kris R, Computer Hardware Engineer replied 3 months ago

Can you give me the make and model of the scanner?

Also is it USB or Firewire?

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Customer reply replied 3 months ago
The scanner is canoscan 8600F. It is connected by USB.
Customer reply replied 3 months ago
Are you still working on my problem? I need an answer.
Technician: Kris R, Computer Hardware Engineer replied 3 months ago

It's hard to do any more tests without being able to connect.

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Customer reply replied 3 months ago
What would you be fixing on the computer? What would you be looking for to test? I don't feel secure in allowing someone full access to my computer.
Technician: Kris R, Computer Hardware Engineer replied 3 months ago

Okay no problem.

I am going to opt out so another expert can have a go at helping as I am out of ideas.

Someone will pick this up and you will be emailed.

Thanks

Kris

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Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,647
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Do you still require assistance for this?

Please let me know

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Customer reply replied 3 months ago
What are the reasons a computer would not recognize that the Canoscan 8600F scanner is connected to it?
Technician: Richard, Technician replied 3 months ago

There can be a number of reasons.

Can you connect the scanner to a different USB port on the computer and then try to scan

Tell me if you can then scan please

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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,647
44,647 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

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