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My Canon pro 100 will only print 4 X 5. Trying to find model…

Customer Question
My Canon pro 100...

My Canon pro 100 will only print 4 X 5.

Technician's Assistant: What Canon model do you have?

Trying to find model number.

Technician's Assistant: How long has this been going on with your Canon printer?

Ever since Apple uo graded my soft ware

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Several months ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My MAC is running High Sierra 10.13.2

Submitted: 6 months ago.Category: Printers
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Answered in 1 day by:
1/11/2018
Technician: Richard, Technician replied 6 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Technician: Richard, Technician replied 6 months ago

Thank you

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

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