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It is not connecting to the Wifi. Wirelessly. I believe the…

Customer Question
It is not connecting...

It is not connecting to the Wifi

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I believe the issue is that our Wifi network changed.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, how do we change the wifi network within the printer

Submitted: 6 months ago.Category: Printers
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Answered in 4 minutes by:
1/9/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 6 months ago
that did not work
Technician: Suhasini Velu,
 replied 6 months ago

Well we didn't start our troubleshooting yet.

Kindly mention the model number of your printer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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