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Epson 1430 will not print black. 1430 artisan. Started

Customer Question
Epson 1430 will not...

Epson 1430 will not print black

Technician's Assistant: What Epson model do you have?

1430 artisan

Technician's Assistant: How long has this been going on with your Epson printer?

Started yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Maybe 8-9 months ago

Submitted: 6 months ago.Category: Printers
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Answered in 6 minutes by:
1/9/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
started yesterday
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 6 months ago
done
Customer reply replied 6 months ago
prints fine if I convert image to a post script file
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK great has this helped?

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Customer reply replied 6 months ago
no-still red tint, no black. Printing separations on inkjet film
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 6 months ago
it is an issue with the art program I am running. Does not print correctly out of corel draw, print correct when I convert to a postscript file
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Are you able to allow me to connect?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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