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I just put chased an HP Office Jet Pro 8710 and I cannot get…

Customer Question
I just put chased...

I just put chased an HP Office Jet Pro 8710 and I cannot get it to work on my IPAD Pro. Regards, ***** *****

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I purchased the he Pro a few months ago and never updated anything.

Submitted: 6 months ago.Category: Printers
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Answered in 18 minutes by:
1/9/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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