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Richoh wont recogno\ize cartridge. Richoh Afficio wont

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Richoh wont recogno\ize cartridge ...

Richoh wont recogno\ize cartridge

Technician's Assistant: What's the brand and model of your printer?

Richoh Afficio wont recognize cartridge

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Richoh Afficio SG3110
Customer reply replied 6 months ago
Error code 20200
Answered in 8 minutes by:
1/9/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
upon changing out cartridge- just happened
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 6 months ago
Power off. plugged back in- held the button printer shutting down
Customer reply replied 6 months ago
Iv'e tried turm\ning on and off several times same error code
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Is the error code still the same?

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Customer reply replied 6 months ago
error code is the same
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Hi,

Is this an official or after market one?

Thanks

Kris

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Customer reply replied 6 months ago
I bought it from quill so I guess it's the official one
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Okay can you try the reset above with the ink out and tell me if this helps it?

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Customer reply replied 6 months ago
It says reset cartridge
Customer reply replied 6 months ago
Been there did that many times error code 20200
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

As you've already done the reset it sounds like a hardware issue, it would be cheaper for you If you replaced the printer and did not get it serviced.
I can get prices for various different parts but you're looking at around $300 as these units are no longer "in-life"
If you want I can get a price for parts, but it would be cheaper to get a new printer. If you will consider this, then I can set it up for you, at no extra cost?
Let me know
Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Customer reply replied 6 months ago
All you did was give me the obvious already tried solutions. You should have known the error code and advised that it was not fixable. No charge! I'm not happy if I paid for that advise.
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

I am telling you it is not fixable.

We offer a full refund I am not sure what the issue is?

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Customer reply replied 6 months ago
Thank you. I will request a refund. You were fine! how do I ask for a refund
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Okay great

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Category: Printers
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