Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We purchased a brand new HP AllinOne Computer and I am

Customer Question
We purchased a brand...

We purchased a brand new HP AllinOne Computer and I am trying to scan a document to my HP LaserJet PRo 8720. It only recognizes the old laptop name. How do I get it to recognize my new HP Allin One?

Technician's Assistant: Is there an error code on your LaserJet when you try to scan?

When I select Scan, it does not have the name of my new computer. It only shows the old Dell laptop name on the screen.

Technician's Assistant: When did you last update the printer driver software?

The HP printer is relatively new. Just bought it several months ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, not at this time

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
1/9/2018
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 39,872
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Have you installed the printer's software / driver on your new computer yet?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

The HP OfficeJet Pro 8720 All-in-One Printer series Full Feature Software and Drivers is at the website below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8720-all-in-one-printer-series/7902032/swItemId/bi-158263-3

- Then you can scan from the printer. And/of if needed, you can use the program HP Scan, or program HP Printer Assistant, or program HP Laserjet... on the computer for scanning.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

And here are the instructions on how to scan:

https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/document/c03466081

- How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Was this answer helpful?
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 39,872
39,872 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Canon printer prints blank. I did once. I don't know what
My Canon printer prints blank JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: I did once JA: Have you tried wipi… read more
Harry
Harry
1,383 satisfied customers
I just bought a new iMac. It has no place for a disc, but I
I just bought a new iMac. It has no place for a disc, but I have an external disc drive. … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
How do I get an icon on my computer to run my PIXMA TS3100
How do I get an icon on my computer to run my PIXMA TS3100 printer ) … read more
Cris
Cris
60 satisfied customers
My canon printer wont print the bottom of the page. Usb.
my canon printer wont print the bottom of the page … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have LENOVO YOUGA 2 with Windows 10. My word processing is
I have LENOVO YOUGA 2 with Windows 10. My word processing is Word Perfect 3. My printer is HP ENVY 5540. How do I print envelopes? … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
33 satisfied customers
I have a ES400 scanner which I have used earlier today just
I have a ES400 scanner which I have used earlier today just fine, now power is off on it. Which button is the power button on the scanner … read more
Michael
Michael
CEO
Master\u0027s Degree
174 satisfied customers
I can't get it to print checks and now due to my problem
I can't get it to print checks and now due to my problem solving efforts it isn't running at all. … read more
Harry
Harry
1,383 satisfied customers
I have an HP OfficeJet Pro6968 printer that is less than two
I have an HP OfficeJet Pro6968 printer that is less than two years old. When trying to print a document I get the following message: … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I tried to print an e-mail and the printer started printing
I tried to print an e-mail and the printer started printing the job vertically instead of the normal horizontal. The printer just keeps printing and will not stop. Crazy! … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
763 satisfied customers
I have a workforce 340 and the error message says to remove
I have a workforce 340 and the error message says to remove the back cover to remove a jammed piece of paper. I am waaaayyy out of my element here. … read more
Harry
Harry
1,383 satisfied customers
I have a epson workforce 30 printer which does not print
I have a epson workforce 30 printer which does not print well. … read more
Harry
Harry
1,383 satisfied customers
It will not accept new epson ink cartridges. And yes, they
It will not accept new epson ink cartridges. And yes, they are the correct model number. This has never happend before. The replacements are genuine epson products. I've inserted and removed numerous … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It sounds like it is printing the paper moves through but
it sounds like it is printing the paper moves through but nothing prints … read more
Harry
Harry
1,383 satisfied customers
It only prints blank pages. Its a brand new printer
it only prints blank pages JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: yes JA: Have you tried wiping down th… read more
Harry
Harry
1,383 satisfied customers
I have a HP Photosmart 7520 and it has been in climate
I have a HP Photosmart 7520 and it has been in climate controlled storage for 2 years. I have been able to hook it up but when I try to print the pages are blank. I replaced all of the printer cartrid… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
49 satisfied customers
Printer mx 720 says support code 1403.type of print head is
printer mx 720 says support code 1403.type of print head is incorrect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My printer is a mg5250 It won't print from my ipad what do I
my printer is a mg5250 It won't print from my ipad what do I have to do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It's a brand new printer and I can't figure out how to put
It's a brand new printer and I can't figure out how to put the printer cartridges in. I had another brand before and the cartridges slipped in from the front … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x