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My MacBook suddenly won't recognize it, even though they are…

Customer Question
My MacBook suddenly won't...

My MacBook suddenly won't recognize it, even though they are both on the same wifi

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
is anybody there?
Customer reply replied 6 months ago
It has been a half hour. Somebody tell me what's up!
Customer reply replied 6 months ago
Okay. This is too annoying. Just refund me my $5 and forget the whole thing.
Answered in 6 hours by:
1/9/2018
Technician: Syseng, Engineer replied 6 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,839
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is***** apologies for the delay.

Since it was just recently working and suddenly stopped working, the issue could be due to memory errors in the router/modem that provides your wireless network. To resolve the issue power down the router/modem that provides your wireless network and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer and power down then power up the printer after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance.

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Technician: Syseng, Engineer replied 6 months ago

Hello,

Do you still need assistance?

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,839
7,839 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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