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My printer keeps printing over and over. It won't stop. It…

Customer Question
My printer keeps printing...

My printer keeps printing over and over. It won't stop.

Technician's Assistant: What's the brand and model of your printer?

It is HP Desk Jet 2652

Technician's Assistant: How long has this been going on with your DeskJet?

It just started this evening when I was trying to print out Manual.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I guess it has been a while. How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Not that I know of.

Submitted: 6 months ago.Category: Printers
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Answered in 4 minutes by:
1/9/2018
Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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